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Kothai

VP - Implementation and Support

Chennai, india

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Profile Summary

Senior Manager - Support & Implementation - Present Roles & Responsibilities: * Providing support for critical problems by interacting with product users (customers through phone calls, emails, and live messaging chats). * Handling technical requests filed by end users of a company’s product or system and provide customers with updates. * Work directly with the development team on identifying and resolving the issue and assist in enhancing the quality of existing products. * Documenting related troubleshooting processes as well as building knowledge base articles for the team. * Providing lecture and/or hands-on training to other engineers. * Create and maintain a product support database to ensure customer satisfaction.

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Specialisations

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Experience

VP - Support and Implementation
uLektz Learning Solutions Private Ltd , Chennai
Jun 2015 - Present | 6 years 11 months

Education

M.E
Anna University
Chennai, Tamil Nadu, India
MBA, Marketing
Pondicherry Univeristy
asda

Certification / Awards

Wall of Fame
Madurai Kamaraj University,
Year: 2021
Test
Madurai Kamaraj University,
Year: May 18th, 2021 to Ma
Test New
Madurai Kamaraj University,
Year: May 20th, 2021 to Ma
Be the Change Maker with WorldSkills
Madurai Kamaraj University,
Year: May 21st, 2021
Role of Learning Management System in Quality Enhancement of Teaching Learning Process in Higher Education Set up
Madurai Kamaraj University,
Year: May 25th, 2021
Use of Learning Management System for creating engaging Learning and Teaching Environments
Madurai Kamaraj University,
Year: May 31st, 2021 to Ma
All in One Learning Solutions to support a trending and complex learning Ecosystem
Madurai Kamaraj University,
Year: June 17th, 2021 to J
Faculty Development Programme on Cloud-based Campus management system
uLektz Learning Solution,
Year: October 27th, 2021 t

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