Kothai

Senior Manager - Support & Implementation - Present Roles & Responsibilities: * Providing support for critical problems by interacting with product users (customers through phone calls, emails, and live messaging chats). * Handling technical requests filed by end users of a company’s product or system and provide customers with updates. * Work directly with the development team on identifying and resolving the issue and assist in enhancing the quality of existing products. * Documenting related troubleshooting processes as well as building knowledge base articles for the team. * Providing lecture and/or hands-on training to other engineers. * Create and maintain a product support database to ensure customer satisfaction.